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  • Jan 12
  • Cash Services
  • Auburn, Alabama
  • Transaction Cancellation
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

I could cancel my transactions after my third call and they said they will give my money back in 10 business days. this is ridiculous! i need that money which is $2600. how one company use my money during 10 business days!!! do not recommend this company. stay away from them go to another company or another bank. now they do not answer my call or their attitude is changed because of unsatisfied... Read more

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  • Jan 10
  • Cash Services
  • Valrico, Florida
  • Money Transfer
  • 8
  • 8
  • 115
  • REVIEW RATING 5/5

Had 1200 sent via money gram, you're supposed to receive within 10 min. For some reason instead of releasing the money in a timely manner we were forced to wait an extensive amount of time and answer a variety of questions. "How do you know this person? Why are you sending this much money? Why don't they have their own money if going on vacation? How do you know someone from California if you... Read more

Was this review helpful? 0 1

I send money to someone and they have had a hold on it for two days went to walmart and they have been on hold for ever i just want the released or my money back then i will ppace a complaint with the better business bureau Add comment

  • Dec 27, 2014
  • Cash Services
  • Paterson, New Jersey
  • Money Transfer
  • 85
  • REVIEW RATING 5/5

My relative sent funds that were suppose to arrive immediately (10 min). Never got them. I have been trying to contact them since yesterday. Been on the phone for over 3 hours!!!! after 3 hours one agent transferred me and then dropped the call. I AM FURIOUS! i have an emergency and I could not get the funds released. THE WAIT TIMES ARE OVER 3 HOURS. WHAT THE *** IS GOING ON??? THE WORST... Read more

Was this review helpful? 5 0

Unable to send money to my family. They're excuse is I've sent over multiple transactions within one month & I have to many family members. It's unbelievable! Do not use this company or Western Union! Add comment

  • Dec 11, 2014
  • Cash Services
  • Malvern, Arkansas
  • Money Transfer
  • 132
  • REVIEW RATING 4/5

I tried for hours to send money on this so-called service.. First after waiting over an hour I was DENIED... After calling and re-sending like i was told by Moneygram, webpage said it was approved only after i called and talked to an agent... then the transaction was denied 2 minutes later and a hold was put on my account for the funds that were supposed to be transferred. I called Moneygram and... Read more

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  • Dec 01, 2014
  • Cash Services
  • Leesburg, Virginia
  • Money Transfer
  • 142
  • REVIEW RATING 4/5

I'll advice that you seriously look at other alternatives if, you considering using moneygram. I recently sent money to a family member, it turned out that the recipient's bank was unable to access information claiming that the reference number was incorrect. I called the so- called customer service and was told that the money was paid out to the recipient. I disputed it and filled a claim, I was... Read more

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  • Nov 03, 2014
  • Finances
  • Online Account
  • 104
  • REVIEW RATING 5/5

They communicate very badly and solve no issue. They closed my on-line account and asked me to provide some documents. I sent all documents that requested but they still did not open the account. I called them to ask for an explanation. Because I called them several times without getting a solution I asked to talk to the supervisor. After spending a long time on hold, the agent answered the... Read more

Was this review helpful? 4 0

  • Nov 02, 2014
  • Cash Services
  • Money Transfer
  • 138
  • REVIEW RATING 4/5

This service is great idea but in reality does not work. I tried to wire 1500.00 to my son for an emergency. I filled out the forms precisely and fully. The service appears to advertise a 10 minute transfer (with fine print). After ninety minutes and two calls later I was informed there was a problem and I needed to call another number. I got a service man with a difficult to understand... Read more

Was this review helpful? 3 0

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