Money Gram Complaints and Reviews

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Money Gram
Main address: 2828 N. Harwood, Floor 15 75201 Dallas Texas
1-800-MONEYGRAM, 1-800-666-3947, , https://www.moneygram.com/wps/portal/moneygramonline/home/CustomerService/ContactUs/!ut/p/c5/04_SB8K
  • 40+4 mobile complaints
  • $15.1K claimed losses
  • $335 average
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  • Jul 26
  • Finances
  • Narragansett, Rhode Island
  • Cancelled Transaction
  • 6

Moneygram is a joke and their security procedures are borderline schizo. I registered online, provided all info, answered all questions and initiated a transaction. After 15 minutes the transaction was cancelled by them. Spent an hour calling and emailing to finally be told there was a security issue (no specifics provided) and to try an agent. Then I tried to log back into my account and it... Read more

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I tried to pick up money at cvs. The transaction was cancelled at the register by money gram. (We have no idea why)Myself and the store manager wasted 2 hours faxing the cancelled receipt and speaking with countless money gram agents- each time starting over with the story trying to get my cash. Add comment

  • Jul 20
  • Finances
  • Money Transfer
  • 10

This company is a piece of ***! If you need to transfer a large amount of money they make you drive around from place to place before you can find out how much you can send from there. When you finally do find a location they take the money from your account like they are going to send it and call you a couple hours later to cancel it because it was too much money and too risky? When you talk to... Read more

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  • Jul 11
  • Finances
  • Panama City, Florida
  • Online Money Transfer
  • 1
  • 12

I tried to set up a payment to my daughter in another state, set up the account, choose all the security questions, entered my credit card number, blah, blah, blah, only to get an email saying that before the transaction could be completed, Money Gram needed to verify some information. I called and was placed on hold for 10 minutes only to be told Money Gram was cancelling my order. I asked for... Read more

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I needed 2000 dollars to bond my son out of jail for a bench warrant when he got a ticket it was urgent to me because his wife was having a baby any day he talked to Mr about how he didn't wanna miss the birth of his first son and I broke down and finally sent the money through moneygram I had to pay for it to be sent twice so there was no problem with the first transaction but the second one had... Add comment

Put wrong name on order now iv been wsiting for 2 months still dont have it never again Add comment

  • Jun 18
  • Finances
  • Melbourne, Victoria County
  • Money Transfer
  • 12

I have recently used Money Gram for several overseas transactions without incident. Today I sent money and the transaction could not be accessed at the destination. I called Money Gram on a number of occasions and received the absolute worst customer service ever. I was transferred multiple times and no Money Gram representative could give me a satisfactory answer. I was talked over by their... Read more

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  • Jun 04
  • Cash Services
  • Money Transfer
  • 19

It is absolutely ridiculous that MoneyGram would offer a service on their web site, and then make me call someone in Nicaragua that puts me on an extended hold only to tell me "you can't use MoneyGram for a purchase so we are canceling it" When I ask what I should do they just said to go someplace else. I said that was ridiculous and that I wanted to talk to a manager, and they said they don't... Read more

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  • Jun 02
  • Financial Services - Consulting, Marketing
  • Miami, Florida
  • Money Transfer
  • 26

I USED THEIR ONLINE TRANSFER SITE AND THEY SENT ME AN EMAIL SAYING MY TRANSFER WASNT COMPLETE AND MY ACCOUNT WAS CLOSED SO I HAD TO GO TO MY LOCAL 7-11 AND DO IT IN PERSON. WHEN I GET THERE AFTER PEDDLING 1.5 MILES I USE THE ATM TO TRANSFER THE MONEY AND WHEN I PAID THE MONEY MY FRIEND CALLED ME SAYING HE WASNT ABLE TO GET THE MONEY, I CALLED THEIR COSTUMER SERVICE WITH MY FRIEND ON THE LINE TO... Read more

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